Shipping Policy

From the moment you check out to the moment a courier knocks on your clinic door, here's how we handle the journey — and what to expect along the way.
Last Updated: September 18, 2026

1. Order Processing

Once payment is confirmed, our fulfillment team verifies stock, inspects items for quality, and prepares your order for dispatch.

2. Packaging & Handling

Instruments, disposables, and equipment are packed with material suited to their fragility, so items arrive in the same condition they left us.

3. Delivery Coverage

We work with a network of trusted courier partners to reach clinics and practices in cities and towns across the country.

4. Tracking Your Order

As soon as your order is dispatched, you'll receive tracking details so you can follow its progress until it reaches you.

5. Delivery Attempts

Our courier partners will attempt delivery to the address provided at checkout, and will reach out if a handoff needs to be rescheduled.

6. Damaged or Missing Items

If anything arrives damaged or incomplete, reach out to our support team with your order details and we'll help sort it out.